Acceptable Use Policy

The purpose of this document is to provide an outline for appropriate use of services from DialMaine. This document is not all-inclusive, and we reserve the right to alter its contents as necessary. Please contact us if you have any questions regarding these terms.

Dial-up connections are not to be considered permanent connections. Dial-up service is a shared resource, and customers are expected to act accordingly. If we feel a customer is utilizing too much of the network; we will contact the customer, and/or suspend service.

We do not anticipate any difficulties with accessing our services. However, if a customer is unable to use our service for a significant period of time, through no fault of his or her own, we may apply a credit to the customer's account. All credits are at the discretion of DialMaine.

DialMaine will not be responsible for any long distance, or other phone line charges incurred in the use of this service. Our 500 service should prevent this from occurring. However, telephone-billing errors may occur. We will make every attempt to ensure that the customers do not receive long distance charges. However any issues with phone charges should be directed to your phone company. Please note that use of our National 800 number service does incur a per minute charge.

DialMaine will not be found liable for the actions of its customers while utilizing their service. If DialMaine is found liable for any damages occurring to the customer, that liability shall not exceed the amount due to DialMaine for services rendered to that customer.

DialMaine will not attempt to monitor nor log the destinations nor activities of customers connected to their network. However, Dial Maine is required by law to cooperate fully with any law enforcement agencies that are investigating our clients. This may include real time logging of connections and activities.

The following actions may result in termination of service:

• Unsolicited bulk e-mail, chain letters, excessive newsgroup cross posting, or spam of any kind. This includes the use of purchased third party mailing lists.
• Obtaining an account under false pretense.
• Attempts to exploit our network or the network of others.
• Attempts to block or impede the normal activities of sites or networks, such as, but not limited to, Denial of Service attacks.
• Copying or modification of data belonging to another entity without their express permission.
• Harassing or obscene messages sent via e-mail, newsgroups, IRC, or other means.
• The introduction or propagation of viruses or other disruptive programs.
• Any illegal activities, such as: credit card fraud and trademark infringement.
• Port scanning or probing a computer or network belonging to someone else.

As stated, this list is not all-inclusive. However it should provide a guideline for our customers. If you are in doubt of an activity, or are unclear about our policies, please feel free to contact us.